Each week, I received a shipment of HVAC supplies from a distributor in Tampa Bay… There are other distributors closer to our HVAC dealer, but the Tampa Bay distributor has the best prices and they offer free deliveries more than two times while in the week, then only a couple of weeks ago, the delivery truck was late.
- The girl was coming from Tampa Bay and there was a lot of traffic! I received a iphone call from the contractor office around 9:30.
The woman wanted myself and others to believe that the driver was en route, but stuck in traffic close to our location. The Tampa Bay HVAC parts distributor was more than an hour and a half late. Thankfully all of us did not have anything important on the schedule, after the driver arrived, a single of our contractors checked in all of the items from the delivery lady. Unluckyly, half of the items were missing from the truck. The girl was 90 minutes late and all of us did not have a single ductless A/C unit in the back of the semi. There should have been 4. There were also no air filters and no electrical appliances either. The two of us ordered nearly $10,000 worth of items from the distributor that week and they did not bring any of the important stuff. I contacted the distribution dealer in Tampa Bay and I told them that I was terribly unhappy with the service I received that day and I told them that I was thinking about going to a odd distribution dealer in the future. The management team agreed to give myself and others a large discount on the previous order and another discount on the next more than two orders. They were willing to do anything to keep myself and others as a customer.