I contacted the distribution company in Tampa Bay and I told them that I was terribly unhappy with the service I received that day and I told them that I was thinking about going to a different distribution company in the future
Each week, I received a shipment of HVAC supplies from a distributor in Tampa Bay. There are other distributors closer to my HVAC company, but the Tampa Bay distributor has the best prices and they offer free deliveries three times during the week. A couple of weeks ago, the delivery truck was late. The guy was coming from Tampa Bay and there was a lot of traffic. I received a phone call from the business office around 9:30. The woman wanted me to know that the driver was en route, but stuck in traffic close to our location. The Tampa Bay HVAC parts distributor was more than an hour and a half late. Thankfully we didn’t have anything pressing on the schedule. After the driver arrived, one of my technicians checked in all of the items from the delivery guy. Unfortunately, half of the items were missing from the truck. The guy was 90 minutes late and we didn’t have a single ductless AC unit in the back of the semi. There should have been 4. There were also no air filters and no electrical appliances either. We ordered nearly $10,000 worth of items from the distributor that week and they didn’t bring any of the important stuff. I contacted the distribution company in Tampa Bay and I told them that I was terribly unhappy with the service I received that day and I told them that I was thinking about going to a different distribution company in the future. The management team agreed to give me a huge discount on the previous order as well as another discount on the next three orders. They were willing to do anything to keep me as a customer.