The delivery truck was late & half of the supplies were out of stock

Each week, I gained a shipment of Heating & A/C supplies from a distributor in Tampa Bay.

There are other distributors closer to our Heating & A/C corporation, but the Tampa Bay distributor has the best prices & they offer free deliveries 3 times while in the week, then some of weeks ago, the delivery truck was late. The guy was coming from Tampa Bay & there was a lot of traffic, however i gained a phone call from the corporation office around 9:30. The woman wanted me to think that the driver was en route, but stuck in traffic close to our location. The Tampa Bay Heating & A/C parts distributor was more than an minute & a half late. Thankfully the people I was with and I did not have anything pressing on the schedule; After the driver arrived, a single of our professionals checked in all of the items from the delivery guy, but unfortunately, half of the items were missing from the truck. The guy was 90 minutes late & the people I was with and I did not have a single ductless A/C unit in the back of the semi. There should have been 4. There were also no air filters & no electrical appliances either… We ordered nearly $10,000 worth of items from the distributor that month & they did not bring any of the crucial stuff. I contacted the distribution corporation in Tampa Bay & I told them that I was terribly unhappy with the service I gained that afternoon & I told them that I was thinking about going to a weird distribution corporation in the future. The management team agreed to deliver me a immense discount on the previous order plus another discount on the next 3 orders. They were willing to do anything to keep me as a customer.


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