I’m new to the HVAC repair business. I started my business a couple of months ago and I don’t have a huge business and storage area for all of my machinery. I have to keep a low amount of stock, because the items are in my garage. I regularly order items for the job when the customer schedules the service. An Albuquerque HVAC service customer called my repair business and set up an installation for a ductless Heating and cooling system with two separate air handlers. I made all of the arrangements with the supply center so the equipment for the job would be delivered before it was time for me to complete the project. The air handlers and the ductless AC unit were supposed to arrive at my home a day before the beginning of the job. I was happy to see the delivery driver arrive right and early. Unfortunately, the guy did not have all of the items that he was supposed to be carrying. He should have had two air handlers as well as the ductless AC unit. The error handlers were missing completely. I contacted the Albuquerque customer and explained the problem with the delivery. Thankfully the woman was understanding. Most of the customers in Albuquerque understand that service professionals do our best to meet their needs and their expectations. She could have gotten upset and canceled service with me. She could have called someone else, but she was understanding and happy to reschedule until the next day when the second box arrived.