I handle almost $15,000 worth of HVAC repairs each week.
I have a business company that handles all of the accounting and billing for the heating and AC repair business.
The company is down in Orland Park, about 45 minutes away from the address of my HVAC repair company. When the owner of the accounting and billing company called me for help, I didn’t want to say no. The guy called because the air conditioner wasn’t working and he wondered if I might be able to help. I didn’t know the guy wanted me to do the work for free. I went to the Orland Park address and fixed the AC within a couple of hours. I sent the owner of the Orland Park business a bill for the total fees on the repair. I charged the customer far less than I would normally charge, because they are that company that handles my accounting. When the owner of the company received the bill in the mail, he got upset and accused me of trying to cheat him. He thought he was receiving the work services for free. I tried to tell the guy that I charged him much less than usual, but he didn’t want to listen. A couple of days later, I received an email from the accounting and billing company letting me know that I needed to find someone else to handle that paperwork and taxes for the business. I still can’t believe the Orland Park customer thought I was going to do 3 hours of HVAC repair work for free.